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RSRP-289058: Invisible modal dialog in Visual Studio on license server connection failure

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Reporter Ryan Musgrave (Ryan.Musgrave) Ryan Musgrave (Ryan.Musgrave)
Created Mar 6, 2012 6:45:12 AM
Updated Mar 6, 2012 6:45:12 AM
Priority Normal
Type Bug
Fix versions No Fix versions
State Submitted
Assignee Sergey Coox (coox)
Subsystem Licensing and Evaluation
Affected versions 6.1
Fixed in build No Fixed in build
Our license server at work died over the weekend. I did the following, and now I get strange editor behaviour.

What I did to cause the issue:

1. Come into work with my machine still on and notice that the license server has gone down.
2. Click cancel on the dialog. This disables Resharper features as expected.
3. I notified I.T. and they started working to fix the issue. After about 30 minutes I noticed that the machine that runs the license server was up by pinging it.
4. I went to the Visual Studio options, selected Resharper, then selected Suspend then Resume. [At this point the license sever is not up so the machine actively refuses the connection]
5. The licensing dialog opens, showing the failure to connect. I then click Cancel again.
6. This leaves the Visual Studio options window open on Resharper options. However, no buttons respond when clicked and I cannot close the dialog.
7. I hit End Task in the Task Manager and Visual Studio catches it, saying that a modal dialog is open preventing user input. I choose to close Visual Studio and save my solution.
8. I re-open Visual Studio, and it brings up the license dialog again. I click Cancel.

At this point the behaviour is really strange. The editor accepts text input (e.g. characters), but non-text characters (e.g. backspace and delete) do not work. I can navigate with the mouse, but the arrow keys don't navigate and the correct sequence of arrow keys will open the drop-down at the top of my editor showing the list of classes in my current file. If I go to the options it shows that Resharper is running without the error text saying it cannot contact the license server (to clarify the double negative - there is no error displayed). Clicking Suspend and Options does nothing.

I cannot find a way out of this state, so I am planning to re-install.

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